AI receptionist
Every call answered. Even when you can't.
An AI receptionist answers your phone when you're on the tools, with a client or closed for the night. It takes the caller's details, answers common questions, books the job and texts you a summary. A person is always one step away.
What does an AI receptionist do?
What it does
- Answers in a natural voice, day or night, on your existing number.
- Takes the caller's name, number and what they need.
- Answers common questions from facts you approve: hours, services, areas you cover.
- Books the job or a call back into your calendar.
- Texts you a summary of every call, so nothing waits in voicemail.
- Hands the caller to a person whenever they ask, or when it should.
What it never does
- Pretend to be human. It says it's an AI assistant.
- Quote a price you haven't approved.
- Give medical, legal or financial advice.
- Refuse someone who wants to speak to a person.
- Guess. If it doesn't know, it takes the details and a person calls back.
What a call sounds like
AI receptionistThanks for calling Bayside Plumbing. You're speaking with an AI assistant. How can I help?
Caller, 7:42 pmHi, my hot water system's leaking. Can someone come out tomorrow?
AI receptionistSorry to hear that. I can book that in. Can I get your name, the address and the best number to reach you?
CallerSam, 14 Shore Road, Mentone, 0412 000 000.
AI receptionistThanks Sam. I've booked a plumber for tomorrow between 8 and 10 am, and you'll get a text to confirm. If water's spreading, turn off the cold supply valve on top of the unit.
Text to the ownerNew job: Sam, 14 Shore Rd Mentone, hot water leak, booked tomorrow between 8 and 10 am. 0412 000 000.
Example call for an illustrative business. Every receptionist is set up with your own services, hours and rules.
How we set it up
Free AI audit
We look at how calls reach you, how many get missed and when, and whether a receptionist would pay for itself. If it wouldn't, we'll say so.
Built on your phone system
It works with the number and phone system you already have, after hours, as overflow, or all day. You approve its script and rules, and it goes live on a short trial with a full refund if it isn't right for you.
Run and improved
We monitor it, fix it when something changes, and improve it from what your callers actually ask, with FLYONIT's 24/7 support desk behind it.
Questions about the AI receptionist
Will callers know it's an AI?
Yes. It introduces itself as an AI assistant, and anyone who wants a person can ask for one at any time.
Do I need a new phone number or phone system?
No. It's set up on the number and phone system you already use. You choose when it answers: after hours, when the line is busy, or all the time.
What happens if it doesn't know the answer?
It doesn't guess. It takes the caller's details and what they need, tells them a person will call back, and texts you straight away.
Which businesses is it for?
Businesses that lose calls because nobody can pick up: trades on the tools, clinics mid-appointment, professional services in meetings, and anyone who gets calls after hours.
What does it cost?
It depends on your call volume and what it needs to connect to, so we work it out in the free AI audit. It starts on a short trial with a full refund if it isn't right for you.
